Privacy Policy
How we process and protect communication data from Facebook and Instagram interactions.
Last updated
21. 4. 2026
1. What data we may process
When communicating via Facebook Messenger or Instagram, we may process:
- name or profile name,
- account/profile identifier made available by Meta,
- message content sent by the user,
- conversation history needed to continue the dialogue,
- technical/operational data related to message delivery and processing,
- any other information voluntarily provided by the user.
2. Purpose of processing
We mainly use data to:
- respond to user messages,
- automate communication on Facebook and Instagram,
- handle inquiries, questions and business requests,
- improve chatbot and communication quality,
- preserve conversation context for follow-up replies.
3. How we process data
Data may be processed automatically via internal systems, workflow automations and databases used for communication and conversation history management.
4. Where data may be stored
Data may be stored in our database and internal systems used for message processing, communication automation and customer inquiry handling.
5. Data sharing
We do not share data with unauthorized third parties. To the necessary extent, data may be processed by technical tools and infrastructure providers used to operate communication, database and automation services.
6. Retention period
We retain data for the period necessary to provide communication, handle user requests, operate services and protect legitimate interests, and no longer than required by the processing purpose or legal obligations.
7. How to request data deletion
To request deletion of your data processed through our Facebook or Instagram communication channels, email us at:
Subject:
Data Deletion Request
Please include:
- your name or profile name,
- the platform your request concerns (Facebook or Instagram),
- a profile link or other details that help us identify your communication.
After verification, we will delete or anonymize your data within a reasonable timeframe.
8. Contact
If you have questions about privacy, contact us at: [email protected]
Website enquiries and Google Maps
When you request NFC cards, we process your name or company, email, optional phone number, quantity, public Google profile link and note to respond to your request and prepare a quotation. The request is passed to our existing enquiry processing system. Do not include sensitive information. Contact [email protected] to exercise your data rights or ask about retention and processing.
If enabled, reviews are retrieved live from Google Maps Platform. Author images load from Google and external links open Google services. These services are governed by Google's policies. Google Privacy Policy.
This policy includes what Meta typically expects: data categories, processing purposes and a clear deletion request process.